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OUR ONLINE REVIEWS

Goff Heating and Air Conditioning
Excellent
4.9
Based on 745 reviews
review us on
sharon W.
sharon W.
I have used Goff services for 20 years. For installation to service in the spring an fall, theEmployees take pride in customer service.. I always feel like I am their best favorite customerTheir work is impeccable, and the teamwork is superior, thank you to all the Goff employees good job Brandon
Response from the owner: Dear Sharon, thank you so much for the kind words and appreciation.
Chris C.
Chris C.
So far so good. Installation looks good in the basement.
Joshua M.
Joshua M.
Our AC unit stopped working right before a heatwave. I called their office first thing in the morning. They had a tech out the same day I called them, and had the issue fixed quickly. Don was our tech and he was great to work with. I highly recommend!
Len S.
Len S.
The "board" on our furnace was about 9 months past warranty (it had been replaced under warranty 2 yrs/9 months earlier). They replaced it at no cost. And, they replaced several other parts at no cost (the Bryant 10 year warranty had expired about 6 months ago). They said we were loyal customers (15 years) and wanted to show their appreciation. We are the ones who are appreciative! This is service one just does not experience these days. But, we did. Thank you eve much.
Response from the owner: Len, Thank you for sharing your experience! We greatly value your loyalty over the past 15 years and are delighted to have been able to show our appreciation through our service.
Bill H.
Bill H.
Fast, friendly, efficient and thorough
Response from the owner: We are thrilled to hear about your positive experience with us! Fast, friendly, efficient, and thorough service is what we strive for, and your feedback reaffirms our commitment to excellence. Thank you for taking the time to share your thoughts!
Judie W.
Judie W.
The crew was very efficient and friendly. Had the ducts cleaned. Air conditioning unit was installed. Furnace installed. They cleaned up all the boxes etc. the furnace room was cleaned after installation.The duct cleaning crew had to use ladders for my high ceilings. If they moved furniture around they put it back when they finished a room.I was very happy when they turned on the air conditioning.I signed off when each thing was completed.I certainly recommend that company to anyone needing a furnace or air conditioner.The price was was competitive but offered a great package.
Mary Lou D.
Mary Lou D.
Charles was amazing. Very knowledgeable & patient & was happy to explain everything he was doing. Goff rocks!
Vickie K.
Vickie K.
Wonderful!
Adam W.
Adam W.
Response from the owner: Thanks for taking the time to leave us a 5-star review, Adam!
Jimmy S
Jimmy S
Showed up when they said they would. Repair was quick.
Response from the owner: Thanks for the great review, Jimmy!
Kara K.
Kara K.
Don was amazing! Our A/C unit broke last night and they were able to fit me in today. Don came out and gave me options and had it all fixed and back up and running by lunch time. In addition, after he fixed it gave me several options just in case anything was to happen in the near future. Don was wonderful and I am overall impressed by how quick and efficient this whole process was. Amazing service, would recommend to everyone.
Response from the owner: Kara, Thank you for your fantastic review! We're thrilled to hear that Don provided quick and efficient service, and we appreciate your recommendation.
Michael F.
Michael F.
The air duct cleaning service was excellent. The tech explained everything in regard to obstacles as they came up during the cleaning (previous owner ran cable tv line thru one of the ducts) and also gave advice on follow up on filters after the service. They used professional equipment and did not damage or drill into any of the duct work to finish the job.
Response from the owner: Michael, Thank you for your kind words! We're thrilled to hear our technician provided clear explanations and professional service, ensuring no damage was done while overcoming unexpected obstacles.
Cathy E.
Cathy E.
I’ve had an excellent experience with Goff each time that I’ve seen them! Goff is the way to go for heating/cooling needs! Efficient, knowledgeable, and courteous!
Response from the owner: Thank you, Cathy, for your kind words and recommendation! We're dedicated to providing efficient, knowledgeable, and courteous service, and we're glad to have earned your trust for your heating and cooling needs. If you ever require assistance in the future, please don't hesitate to reach out.
Kay L.
Kay L.
Maintenance on air conditioners.
Response from the owner: Thank you for trusting us with the cleaning and serving of your air conditioners! We appreciate the 5-star review.
miranda G.
miranda G.
They fixed my air so me and my husky are pleased!
Response from the owner: Miranda, Thank you for your review! We're thrilled to hear that both you and your husky are enjoying the cool air.
Jan J.
Jan J.
The thermostat was not working and when I came home last night it was 80 degrees in my house. I shut off the furnace and saw the blank screen on my thermostat. Not knowing it took batteries, I called Goff. The service man Shawn was right on time this morning. He took the cover off, saw the corroded batteries, changed them, and my thermostat is working well!Tony was new to my house, so I redirected him to park in my driveway and come into the back gate. He showed me the filter and recommended replacing it. I agreed. He did a good job of cleaning the outside unit without my help. Trustworthy Goff service! Thanks Tony.
Response from the owner: Jan, We greatly appreciate your feedback and are pleased to hear that Sean was able to promptly address the issue with your thermostat. Thank you for choosing Goff Heating & A.C. We look forward to serving you next time the need may arise.
Karen B.
Karen B.
Sean L. Was great and very knowledgeable. Efficient and friendly. Answered all my questions
Response from the owner: Thanks so much for leaving a rating.
Sharryl L.
Sharryl L.
Response from the owner: Thank you!
Karen D.
Karen D.
Sean was knowledgeable and friendly, answering several questions for me and completing his work well. It is such a delight dealing with this company!
Response from the owner: Karen,We greatly appreciate your positive feedback on Charles' prompt and professional service. At Goff, we strive to consistently deliver excellent and reliable solutions, and we're thrilled to hear that you had a great experience working with us.
Bonnie Y.
Bonnie Y.
Experience was great very pleasant on the phone scheduling. Service guy Nick, was pleasant and professional, explained what he was looking at and fave me a few tips on what I should do.
Response from the owner: Bonnie, Thank you for your kind words! We're delighted to hear that you had a great experience with our scheduling team and that Nick was able to provide you with professional service and helpful tips.
Wesley B.
Wesley B.
Promot and efficient Goff's technicians are the best! Don G did our routine summer check up and maintenence, professional and thorough. We have been so pleased with Goff. Would not use anyone else!
Response from the owner: Wesley, Thank you for the wonderful feedback! We're thrilled to hear that Don and our team have consistently met your expectations, and we look forward to continuing to provide you with excellent service.
Carol A.
Carol A.
Everything went smoothly. Thank you so much. 👍
Response from the owner: Thanks for taking the time to leave us such a great review, Carol!
Bill G.
Bill G.
Response from the owner: We are so grateful for your 5-star review. Thanks for sharing.
Carmella P.
Carmella P.
A/c was replaced in less than 24 hours. Goff has always been quick to service our furnace and a/c needs.
Response from the owner: Carmella - glad we could get out there and get your AC going again. Thanks for the 5-star rating.
Rob Y.
Rob Y.
From the estimate through installation the team at GOFF was absolutely outstanding!!!
Response from the owner: Rob, Thank you for your fantastic review! We're delighted to hear that our team provided outstanding service from the estimate through to the installation.
sandra C.
sandra C.
Brandon was very professional and answered all my questions.
Response from the owner: Thank you for the 5-star rating.
Greg H.
Greg H.
Excellent service over they ears. Keep the good work up.
Response from the owner: Greg, thank you for the 5-star review. Glad to hear that you had a good experience with us at Goff.
Jed E.
Jed E.
We have used Goff for many years on our 95 yr old home. They're great, highly recommended.
Response from the owner: Jed, thank you for the review and the recommendation.
John W.
John W.
I called at 8 in the morning and had my ac working again that same afternoon. Don was very pleasant and offered me many options for repair.
Response from the owner: John, We're thrilled to hear that Don was able to promptly assist you and get your AC up and running again! Providing various repair options is part of our commitment to delivering personalized service. Thank you for choosing Goff!
Mike D.
Mike D.
Response from the owner: Thanks for the 5-star review, Mike!
Jody E.
Jody E.
Service was great as always.Would always recommend Goff to anyone.
Response from the owner: Jody, Thanks for taking the time to give us a 5-star review!
Geoffrey V.
Geoffrey V.
Goff has consistently provided prompt, professional service. The techs are courteous and knowledgeable. Highly recommended!
Response from the owner: Geoffrey, Thank you so much for your kind words! We're delighted to hear that you've consistently experienced prompt and professional service from our team. Your recommendation means the world to us!
Kathryn S.
Kathryn S.
Awesome tech efficient and friendly
Response from the owner: Kathryn, We're thrilled to hear that you had an awesome experience with our technician! Efficiency and friendliness are top priorities for us. Thank you for choosing our services!
HAYES T.
HAYES T.
Very knowledgeable very friendly gave of different options to pay
Response from the owner: Hayes, Thank you for your kind words! We're glad to hear you found our team knowledgeable and friendly, and that you appreciated the payment options we provided.
Larry A.
Larry A.
Always excellent customer service with very professional personnel.
Response from the owner: Thank you for your kind words about our customer service and professionalism. We're committed to delivering excellence in every interaction, and it's wonderful to know that this is reflected in your experience with us.
Laurel S.
Laurel S.
Office staff and technician were very courteous, prompt, communicative and efficient. No bamboozling. No pressure to do more than necessary.
Response from the owner: Laurel, Thank you for your wonderful feedback! We're thrilled to hear that our office staff and technician provided courteous, prompt, and efficient service. Honesty & integrity are key values for us. We appreciate your trust in our team!
Tate L.
Tate L.
Always a great experience with Goff. Charles was polite and thorough during our maintenance and explained everything well.
Response from the owner: Thanks for taking the time to leave us a 5-star review, Tate!
Amy S.
Amy S.
I have been very pleased with Goff Heating and Air Conditioning. The tech who arrived on site today, Brandon, was on time, professional, and knew what he was doing and talking about! Very please with Goff and highly recommend them!
Response from the owner: Amy, Thank you so much for sharing your experience! We're thrilled to hear that Brandon provided you with professional and knowledgeable service. Your recommendation means a lot to us, and we're grateful for the opportunity to serve you!
Phyllis S.
Phyllis S.
Goff has been a trustworthy company for us during the past several years. They helped us avoid more costly future air conditioning repairs by checking our a/c system. They even left us a new furnace filter.
Response from the owner: Thank you for trusting us with your heating and cooling needs.
martin S.
martin S.
Great experience Thanks
Response from the owner: Martin, We're happy to hear that you had a great experience with us! Thank you for choosing our services, and please don't hesitate to reach out if you need anything in the future.
Susan J.
Susan J.
Response from the owner: Susan, Thanks for taking the time to leave us a 5-star review.
Robert E.
Robert E.
Easy to schedule. Sean arrived promptly and diagnosed and fixed the problem quickly.
Response from the owner: Robert, Thank you for your kind words! We're glad to hear that scheduling was easy and that Sean could promptly resolve the issue for you.
Karen B.
Karen B.
Don was kind, courteous, and extra helpful. Please.thank him!!😊
Response from the owner: Karen, We are so happy to hear your wonderful feedback about Don! We will definitely share your kind words with him.
Dan B.
Dan B.
We’ve been very happy with the service we’ve received from Goff. I felt we got a very fair deal on a quality furnace compared to other estimates I received (this was a couple of years ago), and I’ve also been pleased with their service since.
Response from the owner: Dan, Thank you so much for your kind words! We're delighted to hear that you felt you got a fair deal on your furnace and that our service has met your expectations over the years—it's always a pleasure to serve you!
Steven K.
Steven K.
Response from the owner: Thanks for the review, Steven!
John S.
John S.
Fast and efficient as always. Goff is my go to for mote than 25 years. Good company. Spring and fall maintenance every year.
Response from the owner: John, Thank you so much for your continued trust and loyalty over the past 25 years! We're delighted to be your go-to for spring and fall maintenance, and we look forward to serving you for many more years to come.
Alicia C.
Alicia C.
We had Goff come out for an issue with our AC. Before Goff’s arrival, we received a text with a picture of our technician and a short bio. The technician, Brandon, was prompt, professional and resolved the issue swiftly. We have a pretty old AC unit, and we know that a company could have easily worked to convince us that we need to replace it now. However, Brandon didn’t try to make an unnecessary sale out of this service call. We really appreciate that. We will always rely on Goff for honest, dependable and quality service.
Response from the owner: Alicia, Thank you for your wonderful feedback! We're thrilled to hear that Brandon provided prompt and professional service, and we're glad you appreciate our commitment to honesty and quality.
David D.
David D.
Response from the owner: Thank you for the 5-star review, David!
Michelle L.
Michelle L.
Great service and communication. Pricing always fair. Charles did a great job on our maintenance service.
Response from the owner: Thank you for the positive feedback! We're delighted to know that our service and communication met your expectations, and that you found our pricing fair. We strive to provide quality service at a reasonable cost. Looking forward to assisting you in the future!
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